Monday - 06 September, 2010
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Customer Support-HelpDesk


Our Services

Background:

We have been providing web hosting solutions since 2000. At the time our company did no provide hosting services so we were forced to refer our clients to non affiliated companies. The level of service that our clients received horrified us. In 2002 we began offering a superior hosting service to our clients. The support and reliability we offer has proven to be the key factor in our ability to be a competitive force in the ever growing hosting market.



Our Network:

Secure Datacenter - Our servers are co-located at ThePlanet, which currently owns and operates two state-of-the-art data centers in Dallas, Texas, offering complete redundancy in power, HVAC, fire suppression, network connectivity, and security. With over 53,000 sq ft of raised floor between the two facilities, The Planet datacenter facility sits atop multiple power grids driven by TXU electric, with PowerWare UPS battery backup power and dual diesel generators onsite. Their HVAC systems are condenser units by Data Aire to provide redundancy in cooling coupled with nine managed backbone providers. Twelve more third party backbone providers are available in the building via cross connect. Fire suppression includes a pre-action dry pipe system including VESDA (Very Early Smoke Detection Apparatus) with over 700 smoke detectors between the two facilities. They strictly enforce a Simplex security badge entry/exit on all doors to facility. All in all, our servers are extremely secure at this location.



Guarantee:

Your site will have a 99.9% uptime. If we fail to deliver we will refund you!.